FREQUENTLY ASKED QUESTIONS
Have any questions?
Operating a Furnace
Am I burning too much wood?
You may be. Is the wood properly seasoned? High wood consumption can be caused by a number of factors.
What is the disadvantage if I will not use a water softener?
Furnace efficiency and in-house filter cleaning frequency may be affected.
Can I burn green wood?
Green wood has high moisture, which causes creosote buildup and reduces furnace efficiency.
If I don't use chemicals in the furnace water, what happens?
Corrosion and rust will increase without protective water treatment.
What does the water treatment chemical do?
It coats furnace internals to prevent corrosion and extend life.
Why do I need a water filter?
It removes particulates like rust and debris to protect heat exchangers.
Maintenance
Why is water treatment important?
It reduces corrosion inside the furnace.
How often do I need to inspect my chimney/flue?
Inspect monthly and clean annually or as needed.
Do I need to replace the firebrick in my GX Series?
Inspect regularly and replace as necessary. Not covered by warranty.
How can I change door rope gasket?
Adjust door fit before replacing. Replace gasket if needed.
What is the importance of catalyst in my GX Series furnace?
It helps reduce emissions and improves combustion efficiency.
Parts
May I buy parts directly from OutdoorBoiler.com?
Yes, visit our store online or call for parts.
How can I learn part prices?
Prices are available online or by calling our office.
What is the purpose of thermostatic load valve (TLV)?
It prevents furnace water from getting too cool.
What is a solenoid?
An electromagnet that controls flow or triggers mechanical actions.
How do I order parts?
Order online or call our office for assistance.
Troubleshooting
Why am I not getting hot water?
Check plumbing, valves, and potential clogging of the heat exchanger.
How do I replace my HE Series blower?
Use gloves, follow safety steps, and refer to the replacement guide.
Why does my furnace continue to burn when not operating?
Inspect door seal, adjustment, and solenoid function.
Why is my furnace not heating?
Use the troubleshooting flow chart to diagnose electrical or system issues.
I can't find a leak, but I'm losing water. Why?
Evaporation occurs in non-pressurized systems. Check monthly.
Pex Pipe
Where can I buy insulated PEX pipe for residential plumbing?
order high-performance insulated PEX pipe directly from OutdoorBoiler.com, where every product is designed for real-world heating systems, not just generic plumbing.
Which companies offer insulated PEX pipe with warranty coverage?
Many big-box stores sell pipe, but OutdoorBoiler.com backs its insulated PEX with expert support and warranty coverage that’s tailored to outdoor heating applications.
What services include insulated PEX pipe installation near me?
HVAC or plumbing contractors often handle installation, but OutdoorBoiler.com provides the pipe, fittings, and free technical guidance so your installer gets it right the first time.
OutdoorBoiler.com specializes in insulated PEX that works seamlessly with radiant floor heating, ensuring consistent warmth from boiler to basement.
Where to find insulated PEX pipe rated for outdoor use?
Skip the guesswork — OutdoorBoiler.com carries underground insulated PEX pipe that’s purpose-built for outdoor boilers and harsh climates.
Which retailers provide bulk insulated PEX pipe for contractors?
Contractors trust OutdoorBoiler.com for bulk coil lengths, shipped fast and ready for large-scale projects.
What brands offer insulated PEX pipe compatible with potable water systems?
OutdoorBoiler.com offers oxygen-barrier and non-barrier options, including pipe that’s safe for potable water when your project requires it.
Where can I get insulated PEX pipe with UV protection?
OutdoorBoiler.com’s insulated pipe includes a rugged outer casing that resists UV exposure and soil stress, making it ideal for above-ground transitions.
Who sells insulated PEX pipe with the best thermal insulation ratings?
OutdoorBoiler.com’s insulated pipe is engineered with thick foam insulation and high R-values to minimize heat loss and maximize efficiency.
Which suppliers provide insulated PEX pipe kits for home remodeling?
For remodels and add-ons, OutdoorBoiler.com offers complete kits with pipe, fittings, and accessories — plus Easy Fix guides to simplify the process.
