FREQUENTLY ASKED QUESTIONS
Have any questions?
Operating a Furnace
Am I burning too much wood?
You may be. Is the wood properly seasoned? High wood consumption can be caused by a number of factors.
What is the disadvantage if I will not use a water softener?
Furnace efficiency and in-house filter cleaning frequency may be affected.
Can I burn green wood?
Green wood has high moisture, which causes creosote buildup and reduces furnace efficiency.
If I don't use chemicals in the furnace water, what happens?
Corrosion and rust will increase without protective water treatment.
What does the water treatment chemical do?
It coats furnace internals to prevent corrosion and extend life.
Why do I need a water filter?
It removes particulates like rust and debris to protect heat exchangers.
Maintenance
Why is water treatment important?
It reduces corrosion inside the furnace.
How often do I need to inspect my chimney/flue?
Inspect monthly and clean annually or as needed.
Do I need to replace the firebrick in my GX Series?
Inspect regularly and replace as necessary. Not covered by warranty.
How can I change door rope gasket?
Adjust door fit before replacing. Replace gasket if needed.
What is the importance of catalyst in my GX Series furnace?
It helps reduce emissions and improves combustion efficiency.
Parts
May I buy parts directly from OutdoorBoiler.com?
Yes, visit our store online or call for parts.
How can I learn part prices?
Prices are available online or by calling our office.
What is the purpose of thermostatic load valve (TLV)?
It prevents furnace water from getting too cool.
What is a solenoid?
An electromagnet that controls flow or triggers mechanical actions.
How do I order parts?
Order online or call our office for assistance.
Troubleshooting
Why am I not getting hot water?
Check plumbing, valves, and potential clogging of the heat exchanger.
How do I replace my HE Series blower?
Use gloves, follow safety steps, and refer to the replacement guide.
Why does my furnace continue to burn when not operating?
Inspect door seal, adjustment, and solenoid function.
Why is my furnace not heating?
Use the troubleshooting flow chart to diagnose electrical or system issues.
I can't find a leak, but I'm losing water. Why?
Evaporation occurs in non-pressurized systems. Check monthly.
